What is your refund policy?
For our driver ed courses and behind-the-wheel lessons, refunds are based on what you have not completed. Refunds are subject to an administration fee up to $50. Please check the enrollment contract for details about your program's refund amounts.
The Road Test is Non-refundable.
Is the paper permit valid for practice or testing purposes?
Yes, this is a temporary permit that allows you to begin your driving training. The plastic verion of the permit will be mailed to you 2-3 weeks after receiving the temporary.
Please note, the temporary permit has an expiration across the top that is significantly earlier than the permit expiration date. If the temporary paper permit has expired, you will need to carry plastic permit when driving or testing.
How do I know I have an adult learner permit?
For adults, their permit will say drivers license across the top. However, having the B-Restriction means a licenced adult must be present when you drive.
The B-Restriction can be removed by the DPS after passing the road test.
What is a Verification of Enrollment (VOE)?
The Verification of Enrollment is used to verify a teen's enrollment status in a high school or homeschool program and that they are in good standing with their attendence. Students with excessive absences or tardies will not be issued a VOE.
The VOE is required for a teen to receive a learner permit and license. The VOE is valid for 30 days. If it expires before a student can go to the DPS, they will need to get another from their high school/home school program.
How does an adult get a learner permit?
Ages 18-24 need to take the adult 6-hour class, which includes the permit test. After passing the test, a certificate will be mailed or emailed to you. This certificate needs to be submitted to Department of Public Safety to receive a permit.
Adults 25+ can take the permit test at the Department of Public Safety, but are highly encouraged to take the 6-hour class.
Please note, DPS will requires documents showing proof of residency and identity. Follow the link below to view what documents are accepted.
How long does the enrollment contract last?
Teen and Adult contracts last for six months.If you start in the classroom, your contract begins on the first day of class.
If you start with the behind-the-wheel lessons, your contract starts the day tuition has been made.
How old do I need to be to start a teen class?
Texas requires you be at least 15 years old to receive a permit. If you are 14 years old, you still have the opportunity to take the course. However, we HIGHLY recommended that if you are 14 years old, that your 15th birthday be no more than 30 days from the first day of class.
To start behind-the-wheel lessons, you will need to have a learner permit.
What is the classroom attendence policy for teens?
Teens are allowed to miss up to five class days or 10 classroom hours. These classes can be made up by attending the next time the lesson is held. For example, if you miss day 5, 10, and 13, then you need to come in on day 5, 10, and 13 of another class.
My teen has just graduated or is unable to get a Verification of Enrollemnt (VOE). What should I do?
For graduates, the VOE can be substituted with a high school diploma. During the summer, DPS will accept the final report card as a substitute. If a student is not eligible for a VOE due to excessive absences or tardies at school, they will need to wait for the next progress report period.
The VOE is required for a teen to receive their learner permit and license.
How do I schedule my driving practice?
Register on our website. Once you confirm your registration through email, then you can log into our website to schedule drive times.
Adults will have a 1-hour session.
Teens will have a 2-hour session (1 hour of driving and 1 hour of observation).
Which car will I use for a behind-the-wheel lesson?
All behind-the-wheel driving lessons will be done in our vehicles. We have a passenger-side brake installed for driving instructor use.
How much driving practice does an adult need?
Adults have more flexibility in the number of drives they must take. The number of driving sessions are based on the adults' comfort and experience level.
All individuals must have a Texas learner permit before our instructors can provide training or testing.
Do I need to provide a vehicle for the road test?
We do not provide a vehicle for the road test. Please bring an insured vehicle that you are comfortable driving to take your road test. The vehicle must have working signals in the front and back of the vehicle, a working horn, license plates in the front and back, and valid insurance. It is not required that the individual taking the test have their name on the insurance, only that the vehicle is insured. If the vehicle has paper or temporary license plates, they are not required to be on the front. However, the plates cannot be expired.
What if the permit expires before I get my road test?
All learner permits expire when individuals turn 18 and must be renewed before we can give a test. Renewals can be done online if the permit has not expired yet; otherwise, it can be done at your local DPS office.
Where do I find my course completion certificate if I took an online class?
For Parent Taught, the completion certificate is found in their driving course account. If a student has not completed the 32 classroom hours, the final certificate will not be availble.
For Adult drivers ed, the completion certificate will be sent to you by email or mail, depending on the course provider.
I completed my road test. How do I get my license?
When you pass the road test, you will be given a sealed envelope containing your original driver education documents and their test results. The envelope must be submitted to DPS to receive a Texas drivers license. The envelope is not a substitute for the license. All DPS locations in the state of Texas will accept your sealed envelope. A+ Academy Driving School is listed in Tarrant County. The sealed envelope must be opened by a Texas DPS representative or the documents will be invalidated.
I opened my envelope. What should I do?
You will need to return to our office to have your documents resealed.
What documents do I need to take to DPS to get my license?
For the full list of accepted documents, follow the link below.
How can I view the available appointments before paying?
Once you have completed the registration form and accpeted the Terms of Service, select "Student Center" on the top right of the page. On the left, select "Schedule [Service Name] periods now" to view the available appointments.
When registering, I don't see the location I want to sign up for.
The location that appears is based on the student's high school or University. Change your selected school to "Other-Near Arlington Office" or "Other- Near Grand Prairie Office" respectively.
Why can't I book an appointment?
The system will allow you to view the upcoming appointments, however you will need to submit your permit information and payment before you can book an appointment.